CALL CENTER

servizi-call-centerbuono

The work of our call center is carried out by specialized operators able to provide information, activate services, provide technical assistance, offer reservation service, allow market purchases and organize promotional campaigns (e.g. telemarketing and company internal management).

Our call center services are divided into incoming calls and outgoing calls.

Nowadays, decentralized support processes through outsourcing to reduce production costs has become essential in Europe. Extracted statistics regarding for example the time elapsed for the phone calls is the basis for being able to give the customer a careful report.

Besides, the purchases operational management is included in the primary processes of the company. The call center is provided with a specific section regarding purchases.

Some of the services offered:

∗ Toll free number management

∗ Help desk

∗ Up/cross-selling

∗ Welcome call

∗ Market research

∗ Inbound selling